What our Customers say...


After 2 months of renovation, my carpet was in sad shape – water, dirt, sawdust and God only knows what else made my carpet several shades darker than the original color. SERVPRO cleaned my carpets when I moved into my house and I knew if anyone could salvage the carpet and save my wallet right before the holidays, it would be them. Emily answered all of my questions about the day-of process and even managed to get my cleaning scheduled before the Thanksgiving holiday and my guests’ scheduled arrival time! The SERVPRO team was on-time, courteous, and professional. Engel explained what cleaning options were available and cleaned the carpet and upholstery work in the time he quoted. The carpet looks almost brand new! I am so impressed by how painless and pleasant this experience was that I would absolutely recommend SERVPRO for your carpet and upholstery cleaning needs! I wish I could show you before and after photos – words do not do the work performed by SERVPRO enough justice!

Alan and his crew were punctual, honest, and got the job done. Got us through our soggy situation. Thanks guys!

Great Service! Angel was thorough an explained the process very well!

Very informative, nice and helpful!

Alan at SERVPRO of the Hill Country was fabulous and got us taken care of super quick! The attention to detail was amazing!

Great company here in the Texas Hill Country. Ownership is top notch and will make sure the job is done right if a situation where you need them ever arises.

Very professional and courteous! I would highly recommend these services in the future to everyone I know!

The response was outstanding! It was the fast, professional, knowledgeable, courteous individuals from SERVPRO of The Hill Country that made all the difference between a horrible and a great experience. If I ever have to go through this again, I definitely want to go through it with SERVPRO at my side!

Did fast & good job!

Great service and concern- thank you!

Prompt and professional service. Patricio, Michael and Jacob are great staff members. We are happy to recommend SERVPRO. Thank you!

The on-site personnel gave an outstanding performance. Myron and Jerry informed me of everything they were doing as they did it. They were unfailingly polite, well mannered and friendly. Myron and Jerry are a credit to your organization.

SERVPRO has a staff they can be proud of. Their courteous and professional approach put me at ease and gave me confidence in their work.

All team members associated with this job were very professional, polite and helpful. I would recommend them highly!

GREAT JOB! They had their work cut out for them with all the puppy spots - they are all gone! Superb!!

Thanks so much!

Thanks-a-mil for all your assistance and the very caring attitude! To Randy and Matt for a great effort to "getting to" and servicing my house in Fredericksburg. We appreciate the caring thoughts, attitude and consideration given by Mr. Tonroy. You all are a great group and very good employees and I'm sure he is very proud of everyone! Thanks again!

I appreciate the prompt and professional service. Myron and Jerry were knowledgeable, friendly, and flexible with scheduling. Keep doing what you're doing with diligence and excellence. It shows!

They could not have been nicer or more professional. Would highly recommend to anyone with need of this service.

It was such a relief to have Myron and Gina come in and explain what was needed to do and then do it. They made the situation seem minor compared to the way I felt. Job well done! They are to be commended. Thank you for selecting Myron and Gina to represent your company. They are great.

All personnel were extremely nice, polite, answered questions and addressed concerns in a professional, appropriate manner. You guys are definitely on the right track!

All your SERVPRO employees were very courteous and supportive. They left everything very clean. I highly recommend SERVPRO because of your employees.

Jerry and Bret were always professional and let us know what was happening during this mess. They were friendly and concerned at all times. They treated my home like it was theirs.

Your employees acted in a very professional manner and filled us in on every step. Good job fellows! You deserve two meals out!

Dried the carpet and pad completely without having to replace. Took care of everything with utmost respect. Myron and Brett are very polite and efficient. It was a pleasure meeting them. Great job! :)

Brett and Gina were very courteous and prompt on Friday and throughout the drying process visits. Would most definitely request them again.

I was very pleased with the work performed by Myron and Brett. Very professional and courteous and would welcome working with them in the future.

While we were out of town on that initial day, our friends and neighbors who were, are all in agreement with us that your people are the best...always smiling and very professional. One neighbor used the word "calming"...We are NOTHING BUT PLEASED in all ways. Your folks are the best.

I have full confidence that this particular franchise will continue its outstanding service! Excellent professional service provided by each team member. Future referrals are absolute!

Myron and Jerry were so professional and competent; further, they explained the entire process so well that my fears were laid to rest and I was confident our home would be as good as new once they were done.

Excellent! Wish more businesses had the same professionalism as this crew has shown.

These gentlemen were extremely polite and courteous. The supervisor was especially knowledgeable and very polite at all times. His crew was also fantastic. They all deserve a raise!!

Both guys were efficient, courteous and informative. Thanks for being so quick and prompt to our call.

Everything was done to my expectations. Very pleased with the job!

Very courteous staff that went above our expectations for a weekend call out. Always pleasant and willing to answer any questions I had.

They did a great job in accommodating the times I was available and were professional in all aspects of their job.

They were very easy to work with; flexible and courteous. Staff was great. Hopefully won't need this type of assistance again, but would certainly call back.

Jerry, Adrian and Steven were very professional, friendly and knowledgeable from the moment they walked in. I had a lot of questions and they answered them all. They were always here at the time they said they would be for all follow up visits. I appreciate their professionalism.

Service could not have been better. Thank you for all you've done. Your calm efficiency settled our shattered nerves and took care of the problem. Your company should be proud of you.

Great customer service!

Very prompt and friendly people!

The guys were very professional at doing their job. They explained everything in a very knowledgeable way, and made sure we understood what was going on. They did a great job.

Great crew!

I appreciate the quick response!

They made a bad situation easier for me! Stephen, Joe and Austin were super!

Jerry & Dustin were awesome! They are both very professional and made a stressful situation for my family an easily less stressful experience.

I have been in customer service and can say without reservation this team is cracker-jack! I am very thankful to know that such a superior service is right here in my neighborhood.

P.S. Randy was terrific!

Steve and Patricio were very thorough, courteous hard workers. Great service!! Prompt, kept us informed. They made us feel a part of the process, and confident in their skills.

SERVPRO was very responsive and dependable!

Very pleased with SERVPRO staff and employees.

I can't say enough good about Patricio. He is awesome!

Dustin was very nice, SERVPRO was concerned about keeping my home clean and my understanding of the process.

They were quick to arrive and start the water removal and start the drying process.

I think that they were very helpful, they were good. I would definitely use SERVPRO in the future.

Very Professional!

Everyone was first class in every way!

Great job and hope to never need again, but if need you will be the first called.

Great service from Tech Eric, thanks for the help, I'll recommend this company to family and friends.

We sincerely appreciate Carolyn and her professionalism as well as her dedication to ensuring a quality job performance and professionalism of all workers.

Dustin was very knowledgeable and helpful.

I really appreciate that I was called before each visit so that I could get there and not have to give up extra time from work, etc.

The staff was great to work with. They were sweet and patient. They addressed all of our concerns. They were fantastic to work with.

Dustin was a fantastic rep.  Very professional and informative.

Very patient explaining what they were doing. They were also very kind to my children. I have their business card and will use them again and will highly recommend them to everyone.